Crisis Communication Takes Flight: A Tailored Training Experience with a Leading Airline
- Patrick Trancu
- Mar 1
- 1 min read
Updated: Apr 10
Over the past few days, we had the pleasure of delivering an intensive two-day tailored crisis communication training session at the headquarters of a major Italian-registered airline. This is one of the most critical challenges in the aviation industry today.
Breaking silos, building alignment
Day one kicked off with an interactive workshop involving around 15 participants from various departments. Our goal was clear: break down internal silos and foster a shared understanding of how communication should work in high-pressure scenarios.
Following the group activities, we shifted gears to dive into the theoretical and organizational frameworks, analyzing key case studies and real-world experiences that offered valuable, applicable insights.
Putting spokespeople to the test
On day two, it was time to step into the spotlight. We challenged the company’s spokespeople with simulated interviews in high-stakes emergency scenarios, all structured along a custom-built crisis timeline.
Our senior advisors took on the roles of journalists, creating a realistic and constructive training environment that pushed participants to think fast, stay sharp, and deliver under pressure.
Tailored training that drives real impact
At TT&A, no two trainings are alike. Every session is custom-designed to meet our clients’ specific needs, ensuring relevance, engagement, and immediate applicability.
This personalized approach enables us to deliver not just knowledge, but real strategic value — empowering organizations to navigate complexity with clarity, confidence, and resilience.
A special thank you to all participants for their enthusiasm, insight, and active engagement throughout the session.
We're proud to be your partners in building a stronger communication culture.
two-day training session at the headquarters of a major Italian-registered airline.